Sites-en-HK-Site

Warranty & Repairs Back to Main Categories

Does my Pandora jewellery bought online have a warranty?

All Pandora jewellery products are covered by a 1-year warranty covering manufacturing defects.

Wearing counterfeit or non-Pandora charms can damage Pandora bracelets and will void the warranty. Pandora will not replace, fix, or repair a product that has been used with non-Pandora products.

Stretching of Pandora chains and bracelets is not considered a manufacturing defect. Do not expose your Pandora products to harsh chemicals or environments. Silver pieces are given detail by oxidation.

Exposure to harsh chemicals or environments can alter the appearance of your Pandora product. These types of chemicals include, but are not limited to, liquid silver polish, pools, hot tubs, and spas.

Please retain the receipt as proof of purchase. The standard warranty is for 1 (one) year from the date of purchase. Except for glass charms, wooden charms, leather items and strings, which have a 30 (thirty)-day warranty from date of purchase.

General wear and tear, misuse, and tarnishing are not covered under the warranty.

Your warranty does not entitle you to replacements of lost items.

What do I do if my Pandora jewellery is lost or stolen?

The warranty does not entitle you to replacements or refunds for lost or stolen items. We recommend the use of safety chains on bracelets and insurance cover is advisable on all valuable jewellery. General wear and tear, misuse and tarnishing are not covered under the warranty.

Can my Pandora jewellery be repaired?

If your Pandora jewellery breaks within the warranty then Pandora will replace the item. Please see ‘Does my Pandora jewellery have a warranty?’ above for information on the Pandora warranty.

My jewellery has broken outside of warranty, what should I do?

Please take your jewellery along with the original invoice to your local Pandora store. They will assess the damage and if it is repairable, they will send your jewellery for repair at a small cost. Charges must be paid to the Pandora retailer.

Why and how are the Pandora products hallmarked?

called the fineness of the alloy. The fineness is given in parts (by weight) per 1000 of the alloy. For example, 750 thousandths of gold means that there are 750 parts of pure gold in 1000 parts of gold alloy. The old designation "carat" is also used for gold (pure gold is 24 carat). The precious metal alloy from which the object is made is assayed for one of the legal fineness standards and guaranteed by the application of a standard mark on the object. A distinction is made between new and used objects. Please find below an overview of the hallmarks that are used to identify silver and gold products below:

A hallmark is a UK term for a stamp indicating the origin of jewellery. The standard hallmark on Pandora jewellery is "ALE", which stands for Algot Enevoldsen, the father of Pandora founder, Per Enevoldsen. You will always see "ALE" stamped on our jewellery, except on some of our smallest pieces. The US equivalent to hallmark is maker´s mark, and the Danish equivalent is responsibility mark.

Log in for the best experience