Contact Us


 

The PANDORA Online Store Customer Care Centre is always happy to help you.

Email us

Simply send us an email at cs.estore-hk@pandora.net. We will get back to you within 24 hours.

Call us

(Mon-Fri : 09:00 - 12:00 / 13:00 - 18:00) FREEPHONE number : +(852) 2136 4222
 

On  4th February, 13th September, 24th and 31st December,  the Centre will close at 13:00. 
 

The PANDORA Online Store Customer Care Centre is closed on the following Hong Kong bank holidays in 2019:

• 1 January (The day following New Years Day)
• 5 - 7 February (Chinese New Year)
• 5 April (Ching Ming Festival)
• 19 - 22 April (Easter Holiday)
• 1 May (Labour Day)
• 13 May (The day following the Buddhas Birthday)
• 7 June (Tuen Ng Festival)
• 1 July (The day following Special Administration Region Day)
• 14 September (The day following the Mid-Autumn Festival)
• 1 October (National Day)
• 7 October (Chung Yeung Festival)
• 25 December (Christmas Day)
• 26 December (The first weekday after Christmas Day)

If your query is related to a jewellery purchase in store, please contact your local store directly.

Click here to find your nearest store.

If you have a general enquiry about PANDORA HK products or services, please email pap.cs@pandora.net.