AFTER SALES SERVICE

Jewellery Warranty
All PANDORA jewellery products are covered by a 1-year warranty covering manufacturing defects.

Wearing counterfeit or non-PANDORA charms can damage PANDORA bracelets and will void the warranty. PANDORA will not replace, fix, or repair a product that has been used with non-PANDORA products. Stretching of PANDORA chains and bracelets is not considered a manufacturing defect. Do not expose your PANDORA products to harsh chemicals or environments. Silver pieces are given detail by oxidation. Exposure to harsh chemicals or environments can alter the appearance of your PANDORA product. These types of chemicals include, but are not limited to, liquid silver polish, pools, hot tubs, and spas.

Please retain the receipt as proof of purchase. The standard warranty is for 1 (one) year from the date of purchase. Except for glass charms, wooden charms, leather items and strings, which have a 30 (thirty)-day warranty from date of purchase.

General wear and tear, misuse, and tarnishing are not covered under the warranty.

PANDORA Care Kit is not covered under warranty on jewellery items. No exchanges or refunds are permitted.

Your warranty does not entitle you to replacements of lost items.

Exchanges and Returns
Items purchased at PANDORA stores may be permitted for a one time exchange per receipt if returned within 14 days with proof of purchase or valid gift receipt. This is subject to the restriction and conditions below:

All items must be returned in resalable condition in original packaging and exchanged only one time per receipt. Goods sold are not refundable. No exchanges or refunds are permitted for sale goods and promotion items.

Product exchange can be taken place in all PANDORA stores in Hong Kong, except the Lab Concept store.

Please retain the receipt as proof of purchase. The standard warranty is for 1 (one) year from the date of purchase. Except for glass charms, wooden charms, leather items and strings, which have a 30 (thirty)-day warranty from date of purchase.

Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

Items purchased via the internet are not accepted for refunds or exchanges and no exceptions will be made for such items under any circumstance.

Customer service contact: pap.cs@pandora.net